Connect with your customers through our new Fabricare Customer Gateway. Allow your customers to request pickups, view invoices, update accounts, and email messages directly from Fabricare Manager. Fabricare Customer Gateway has everything you need to stay organized and communicate with your customers.
Customer Gateway App
- View order activity
- Route pickups can be scheduled or changed within the app
- Update account information: credit card, address, starch and package preferences
- Ability to view and select store location
- Interact with stores via text or email using Customer Gateway
- Help topics to assist while using Customer Gateway
App Customization
Branded with cleaner’s custom logo and colors
Available as a web app and on these platforms:
Customer Gateway Dashboard
Route Management
- View and optimize route stops
- Send your customers a manifest when their orders are delivered
- Driver can change stop configuration
- Driver can scan invoices when delivered to eliminate delivery mistakes
- Update customers’ addresses via GPS thus ensuring correct location
- Define route by simply selecting areas on the map
- View location reporting with driver position tracking turn-by-turn navigation
- Reports show scanned delivery and/or pickup timestamps
- Notify your customers when their orders are picked up or delivered.
Customer Communication
- Interact with stores via text or email using Customer Gateway
- Customers can inform the cleaners they are in route to pick up their orders
- Message driver in real-time regarding any route changes
- Send notifications to pickup and delivery customers via text notifying them of upcoming
- Services while also allowing them to skip their next pickup